Order Fulfillment Policies

At Zisko Inc., DBA NJ Website and Graphic Design, we are committed to providing clarity and transparency in how we fulfill orders for our professional web design and digital marketing services. Below, you will find detailed information about our refund, delivery, return, and cancellation policies specific to our digital services.

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Refund Policy

We aim to ensure that our clients are fully satisfied with the services we provide. Refunds are handled on a case-by-case basis and under the following conditions:

1. Eligibility for Refunds:
– Refunds may be granted for projects that have not yet commenced, as confirmed in writing.
– If a service does not meet the specifications outlined in the project agreement, we may provide partial refunds based on the amount of work completed.

2. Non-Refundable Items:
– Completed web design, development, or digital marketing services.
– Services where substantial progress has already been made, as defined in the project agreement.

3. Requesting a Refund:
– Submit a written refund request via email to hello@njwgd.com, including the project details and reason for the request.
– Refund requests are reviewed within 7 business days, and any approved refunds will be processed within 14 business days using the original payment method.

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Service Delivery Policy

As a provider of professional digital services, we ensure the timely and efficient delivery of project deliverables as outlined in our agreements.

1. Delivery of Services:
– Web design, digital marketing, and other services are delivered electronically. Deliverables may include website files, reports, or other assets sent via email or secure file-sharing platforms.

2. Timelines:
– Delivery timelines are defined in the project agreement and vary depending on the scope and complexity of the project.

3. Project Completion:
– A project is considered complete once all deliverables outlined in the agreement have been provided and approved by the client.

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Return Policy

Given the nature of digital services, returns are generally not applicable. However, we are committed to resolving any issues that may arise during or after the completion of a project.

1. Eligibility for Revisions:
– If a deliverable does not meet the specifications outlined in the agreement, we will work with you to make reasonable revisions to ensure satisfaction.

2. Revisions Process:
– Requests for revisions must be submitted in writing within 30 Days of receiving the deliverable.
– Revisions are subject to the terms outlined in the project agreement.

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Cancellation Policy

We understand that circumstances may change, and you may need to cancel a service. Our cancellation policy is designed to be fair to both parties.

1. Eligibility for Cancellations:
– Services may be canceled prior to the start of the project without penalty.
– For ongoing services (e.g., digital marketing retainers), cancellations must be requested with at least 30 days written notice.

2. Process for Cancellation:
– Submit cancellation requests via email to [Insert Email Address], including your project or service details.
– Upon receipt of your cancellation request, we will confirm the cancellation within 3 business days.

3. Refunds for Cancellations:
– If applicable, partial refunds may be provided for canceled services based on the work completed at the time of cancellation, as outlined in the agreement.

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Contact Us

If you have questions about our order fulfillment policies or need assistance with a refund, delivery, or cancellation, please reach out to us:

Zisko Inc.
DBA NJ Website and Graphic Design

550 Sylvan Avenue

Ste 112

Englewood Cliffs, NJ 07631

(201) 408-6205

hello@NJWGD.com

Our team is here to ensure your experience with our services is clear, smooth, and satisfying.